Q. What is an electronic statement?
A. An Electronic Statement allows Westfield Bank banking customers the ability to receive an electronic version of their statement instead of receiving a paper statement in the mail. It is a faster and more environmentally friendly alternative to receiving a traditional paper statement. By signing up for E-Statement delivery you can help protect your identity by reducing the possibility of your statement being lost or stolen in the mail.
Q. How do I sign up for E-Statements?
A. Please choose the link to sign up for E-statements on our home page and follow the instructions.
Q. Will I continue to receive a paper statement in the mail?
A. No. by choosing to receive an E-statement you elect to discontinue the process of having Westfield Bank furnish you with a monthly paper statement via regular mail.
Q. Is my statement information secure?
A. Our customer's privacy and security is a priority at Westfield Bank. Your statements are protected by the same technology that keeps your web banking encrypted and secure.
Q. Is there a fee for E-statements?
A. NO - it is a FREE service offered to Westfield Bank customers.
Q. What account statements are available electronically?
A. Your checking and savings accounts are all available for electronic delivery. If you have a combined statement ALL of your accounts on the combined statement will be sent electronically.
Q. How long will it take before I receive my electronic statement?
A. Depending on when your statement cycle date is you may still receive one more paper statement before your first E-statement is sent. Once you have completed the confirmation process, you will receive an e-mail when your E-Statement is ready for viewing.
Q. Can I have my E-Statement sent to more than one e-mail address?
A. Your electronic statement can only be sent to ONE e-mail address.
Q. What if I change my e-mail address?
A. You must notify Westfield Bank of any e-mail address changes
Q. Who should I contact if I don't receive my E-Statement or I have forgotten my username?
A. Please call any member of our Electronic Banking Team Monday-Friday (8:30 AM - 5:00 PM) at 413-564-2640 for assistance.
Q. Who should I contact if I have forgotten my password?
A. You may change your password by clicking on the "Forgot Password" button on the log in page.
Q. How long will I have access to my e-statement?
A. Your e-statement will be available for viewing for 18 months. You may also print or save your statements on your computer so that they will be available for viewing for a longer period of time.
Q. What if I no longer wish to receive an E-Statement?
A. You may resume receiving a paper statement by contacting our Electronic Banking team at 413-564-2640 for assistance.
