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COVID-19 Customer Information & Updates

Better days lie ahead. We'll get there together.

The past few months have certainly changed life as we know it. Handshakes and hugs have been replaced by social distancing and conversations through plexiglass. Going out has been replaced by staying in. Lives have been lost, bonds have been strengthened, and heroes have emerged.

As an essential business, we’ve been serving our customers daily since the pandemic first struck. Our drive-up windows and ATMs have remained open, our lobbies are available by appointment, and customers have become more comfortable with online banking, mobile deposit, bill pay, and other electronic banking services. While our mode of operation has changed a bit, our commitment to our customers has not. 

Needless to say, our top priority remains the safety of our customers, employees, and communities. When we feel it is prudent to do so, we will fully reopen our lobbies with some new safety guidelines in place. Please be assured that these new safety measures follow the best practices recommended by the Centers for Disease Control and Prevention (CDC) and meet or exceed the guidelines mandated by the Commonwealth of Massachusetts and the State of Connecticut. 

I would also like to take a moment to salute our employees for their tremendous efforts during this pandemic. Our Commercial Lending and Loan Servicing teams have been working around-the-clock to help local businesses and community organizations impacted by COVID-19. Likewise, our branch staff and call center staff has gone above and beyond to help customers with their banking needs. I am incredibly grateful for their dedication and commitment and am proud to call them my colleagues. Each of them truly epitomizes what better banking’s all about. 

While the days and weeks ahead will be an adjustment for us all, I am confident we will get through this together. Please contact our Customer Call Center (413.568.1911 or 800.995.5734) should you need assistance or have any questions or concerns. As always, we’re here to help.

Sincerely,

James C. Hagan
President & CEO

A Special "Thank You" to Our Employees and Essential Workers

Branch Offices & Departments

While our branch lobbies continue to be available by appointment during regular business hours, we encourage the use of our drive-up tellers and electronic banking services to maintain social distancing and help keep everyone safe.
 

Convenient Ways to Bank With Us >
 

To make an appointment, please call your local branch.

Please note the following branch safety requirements and standards:

  • If you are feeling sick or have symptoms, been exposed to somebody who has, or have recently traveled outside the United States, please do not enter a branch or ATM vestibule.
  • Face masks are required at all times.
  • You will be asked to lower your face mask as you enter the branch to be identified on our security systems.
  • Observe social distancing of six feet or more.
  • We will continue to make hand sanitizer available in all of our lobbies, clean high touch areas throughout the day, and perform enhanced cleaning overnight at all of our branches and ATMs.

Customer Call Center

Our Customer Call Center can provide many of the services available at our branch offices including transfers, stop payments, resetting passwords, lost or stolen debit cards, and deposit and loan account inquiries.

Call 413.568.1911 or 800.995-5734

Monday-Wednesday 8:00 am – 6:00 pm EST
Thursday-Friday 8:00 am – 7:00 pm EST
Saturday 8:30 am – 3:00 pm EST
Sunday 10:00 am – 3:00 pm EST

Customer Resources

  • Payment forbearance and/or special payment arrangements for consumer loan customers. (Please contact our Customer Call Center at 413.568.1911 or 800.995.5734 to discuss your situation.)
  • Assistance for commercial loan customers. (Small Business customers, please contact our Customer Call Center at 413.568.1911; Commercial Lending customers, please contact your commercial lender.)
  • Westfield Bank participated in the U.S. Small Business Administration (SBA) Paycheck Protection Program since its inception on April 3rd. Please note, as of May 15th the bank is no longer accepting new applications. Click here for information on the Paycheck Protection Program’s loan forgiveness process.
  • The CARES Act provides relief allowing IRA owners, including beneficiaries, to waive receiving Required Minimum Distributions (RMDs) in 2020.  This RMD waiver would also apply to individuals who turned 70 ½ in 2019, but did not take their RMD before January 1, 2020.

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