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COVID-19 Customer Information & Updates

Branch Offices & Departments

Due to the recent increase in COVID-19 cases in our service area, our branch lobbies and departments will be available by appointment only during regular business hours. There is no impact to drive-up banking, which will continue to offer expanded services. To make an appointment at any of our branch locations, please call your local branch directly. Click here to see a complete branch directory. 

Please note the following branch lobbies will remain open and are not affected by this change:

Springfield, MA | Tower Square • 1500 Main Street 
Granby, CT | 10 Hartford Avenue 
West Hartford, CT | 977 Farmington Avenue 

To help maintain social distancing, we encourage the use of ATMs and digital banking services whenever possible.

Branch Safety Guidelines

Please note the following branch safety requirements and standards which follow the Centers for Disease Control and Prevention (CDC) and state guidelines:

  • If you are feeling sick or have symptoms, been exposed to somebody who has, or have recently traveled to a restricted state (per Massachusetts and Connecticut guidelines), please do not enter a branch or ATM vestibule.
  • Face masks are required at all times.
  • You will be asked to lower your face mask as you enter the branch to be identified on our security systems.
  • Observe social distancing of six feet or more.
  • We will continue to make hand sanitizer available in all of our lobbies, clean high touch areas throughout the day, and perform enhanced cleaning overnight at all of our branches and ATMs.

Customer Call Center

Our Customer Call Center can provide many of the services available at our branch offices including transfers, stop payments, resetting passwords, lost or stolen debit cards, and deposit and loan account inquiries.

Call 413.568.1911 or 800.995-5734

Monday-Wednesday 8:00 am – 6:00 pm EST
Thursday-Friday 8:00 am – 7:00 pm EST
Saturday 8:30 am – 3:00 pm EST
Sunday 10:00 am – 3:00 pm EST

Helpful Links

  • Visit our Online Education Center to learn more about digital banking services, including online banking, mobile deposit, P2P payments, and more.
  • Visit our Online Security Center to learn about COVID-19 related scams and tips on how to protect yourself.