Welcome to Westfield Bank!
Change isn’t always easy. So we understand if you’re feeling a little apprehensive or anxious about the recent merger between Chicopee Savings Bank and Westfield Bank.
To help make your transition as easy as possible, we’ve provided some important infortmation and some helpful links to things you might find useful, including how to contact us.
On behalf of our customers, employees, and Board of Directors, welcome to Westfield Bank!
James C. Hagan
President & CEO
> BRANCH OFFICES
All former Chicopee Savings Bank offices will re-open on Monday, December 5 as Westfield Bank offices. Existing Westfield offices will be open as usual, operating on a normal Monday schedule. Click here for a complete listing of our hours and locations.
> ONLINE BANKING
Online Banking, Mobile Banking, Bill Pay, and Popmoney are back online and available for use.
You can login to Online Banking by visiting our website and clicking on the orange "LOGIN" button under "Online Banking Login" in the green box on the home page, or by clicking on the orange "Online Banking" button below under "Helpful Links." The first time you login, you must enter your user ID and the last six digits of your SSN or TIN as your password. You will then be prompted to enter a new password.
> MOBILE BANKING
All customers must login to Online Banking prior to accessing or downloading the updated WB Mobile Banking App. Remember to delete the Chicopee Savings Bank Mobile Banking App from all of your mobile devices.
Once you have logged in to Online Banking, you can download the app at the following links:
> BILL PAY
You will not have to update payees or recurring payments that you had previously set up. However, we request that you verify all of your payee and recurring payment settings to ensure that there is no interruption in service.
NOTE: Your Bill Pay transaction history did not map over during the conversion, but you will be able to view a record of the completed transactions in "Account History" in Online Banking.
If you had previously signed up to receive E-Bills, you will need to re-enroll each payee. To do so, simply click on the "Get Bills" link (if available) for each payee that you have set up in Bill Pay.
You will need to re-enroll in Popmoney following the conversion. You can do this via Online Banking.
> DEBIT & ATM CARDS
If you have not done so already, please activate your new Westfield Bank Smart Chip VISA® Debit Cards or ATM Card, which was sent to you in late November. Chicopee Savings Bank customers should destroy their Chicopee Savings Bank ATM Debit Mastercard®. If you have any issues activating your new card, please call (413) 568-1911 or (800) 995-5734.
For further assistance, please call (413) 568-1911 or stop by any of our convenient offices.