Security Updates from WB

Your security is very important to us

We work diligently to safeguard your personal information and prevent security breaches and fraudulent activity, but we also ask you to be vigilant and take the necessary steps to keep your information safe and secure. Below you will find up to date security updates on scams and schemes currently circulating in our area.

Important Security Tips- Imposter Scams

If you receive a phone call, text message, email, or a computer pop-up message purporting to be from your bank, a government agency, Apple, Amazon, Norton, etc… be very careful. Scammers will act as though they are legitimate employees from these types of companies and have one goal in mind- to steal your personal information.

Common best practices:

  • DO NOT reply quickly in these situations. Fraudsters frequently use threats and pressure to get people to act quickly without thinking.
  • DO NOT give out any personal information. Hang up, dial known phone numbers, and be sure you know who you’re dealing with.
  • DO NOT disclose your credentials or allow remote access to your computer or online banking.
  • More Information about these Scams


    Please be advised that Westfield Bank Employees will never call you and request personal information such as your debit card number or the CVV number on the back of your card.

    While our employees will NEVER call you to request information such as your Social Security number, date of birth, debit card number, expiration date, or the CVV number on the back of your card, we may reach out to you for questions pertaining to transactions that we deem questionable or potentially fraudulent.

    When calling Westfield Bank, we may ask you to verify personal or account information in order to confirm your identity to ensure the highest level of security. Your security is very important to us and we work diligently to safeguard your personal information and ask you to be vigilant and take the necessary steps to keep your information safe and secure.

    If you are ever unsure of the legitimacy of a call from Westfield Bank, please contact our Customer Call Center at 413.568.1911 or 800.995.5734