Retail Banking Team

Susan firmly believes the key to building customer relationships is making customers feel valued and being a good listener. A graduate of New England School of Finance, she is passionate about community service, too, serving on the board of the Quaboag Hills Chamber of Commerce and being a member of the Buy Ware Now and Holiday Flair committees. Her hobbies include working out, walking, cooking, reading, traveling and spending time with her family.

A longtime Southwick resident, Jill has been building strong customer relationships for 31 years. She is an active member of the Westfield Chamber of Commerce and is actively involved with the Southwick Rotary, the Southwick Civic Fund, and Our Community Food Pantry. She is a past recipient of the Paul Harris Award and a former Rotary President. Outside of work, Jill enjoys supporting local charitable events and nonprofits.

As manager of our Center Street office in Chicopee, Sherleen is laser-focused on her customers. But she's also committed to making a difference outside the office. One of her main initiatives is creating financial literacy programs for children. Her efforts in that area led to a special recognition award for her work with students in the Springfield School System. In addition to financial literacy programs, Sherleen is a board member of Revitalize CDC and a committee member at the Chicopee Chamber of Commerce and Credit for Life in Springfield.

Cody has held many roles during his time with Westfield Bank and quickly made his way to branch management. He is a hard worker and committed to helping his customers with problems big and small. Outside of work, Cody enjoys traveling, cooking, and spending time with family and friends.

Filipe has been in banking for 17 years and has worked in several different departments including Retail Banking, Commercial Lending, and Mortgage Lending. His community service work includes sitting on the Finance Committee for the Chicopee Portuguese American Scholarship Fund and being a member of the ERC5 Chamber of Commerce. He is an accomplished musician and a huge Portuguese soccer fan.

Derrick values customer service and creating partnerships based on trust and respect. He is a member of the ERC5 Chamber of Commerce and the East Longmeadow Rotary, and is on the board of directors of the Greater Northampton Chamber of Commerce. He holds an undergraduate degree from Western New England University and earned an MBA from the Isenberg School of Management at the University of Massachusetts. In his free time, he enjoys road trips, waterfalls, exploring nature and microbrews, and his two cats.

Ken, a leader in his community, is extremely passionate about his family. He has currently adopted two of his four children through the foster care system and is the process of adopting his other two. In 2019, both he and his husband received an award for the high level of care they provide their foster children called the "Commitment of Caring Award". Outside of work, he enjoys going to the beach, the park, or Puerto Rico with his family.

Promoted to Branch Manager in 2019, Cheryl believes that customer service, honesty, and integrity have helped her succeed in her 15-year banking career. She is a member of the Westfield Rotary Club and the Greater Westfield Chamber of Commerce, and is active in her church. She enjoys yoga, daily walks, and spending time with her family.

In his role as a Branch Manager, Brian likes to know what keeps an individual and a business customer awake at night so he can provide them with products or services to help put their mind at ease. He is active in the community and is a member of the Chicopee Chamber of Commerce. In his spare time, he enjoys playing billiards, watching movies, kayaking, and fishing.

Mirna's story is truly inspirational. When she immigrated to the United States as a refugee, she did not speak English. She started out in banking as a teller and worked her way up to become branch manager. Known for her strong work ethic, dependability, and attention to detail, Mirna has taken numerous courses at the Center for Financial Training and has completed four certificate programs. Outside of the office she enjoys being a wife, mother, cat mom, runner, and baker.

Mary Ann has over 35 years of experience in the banking industry. She enjoys leading, mentoring, and managing a branch team and has a strong commitment to ensuring customer satisfaction. Her community service includes serving as treasurer of the Agawam Rotary Club among other volunteer activities. She enjoys walking and hiking on local trails and spends her summers boating on the Connecticut River.

Laurie has been helping people and businesses in the Hilltowns with their banking for over 20 years. Her love of these communities extends to her community service, where she serves as Vice President of Jacob’s Ladder Business Association, Treasurer for the Lions Club and Gateway Education Foundation, Clerk of the Friends of Southern Hilltowns Adult Education Center, and Trustee of the Huntington Public Library. Her interests include knitting, reading, the beach, and all things Jeep.

Stephanie is dedicated to helping customers meet and exceed their financial goals. When she's not managing the Main Office branch, she spends time volunteering in the community at financial literacy programs and other community events. She is longtime supporter and advocate for the Autism Speaks organization.

Greg believes in treating customers with respect and dignity, an approach that was instrumental in him being named Business Specialist of the Year in 2019. He is a member of the Holyoke and Easthampton Chambers of Commerce and volunteers at his kids' school. In his free time, he enjoys skiing, cooking, and spending time with his kids.

Named one of the Top 25 "Women to Watch in Banking: by Western MA Women Magazine, Anja believes in building strong relationships with her customers so they will always have a resource available to them. She serves as a board member and volunteer for West Springfield Lions Club and is actively involved with the Exposition Area Scholarship. A recipient of Rotary Club Paul Harris Award, Anja enjoys traveling and spending time with family and friends.

Brion has over a decade of experience in the banking industry, including time spent as a Mortgage Loan Officer and a Branch Sales Manager. He is passionate about creating a wellness plan for his clients that is based on trust and an understanding of needs so they can thrive with their financial goals. He is an advocate for the JDRF, helping to raise awareness to detect the early signs of Type 1 diabetes.

Nancie has over 30 years of banking experience and enjoys leading, mentoring, and managing employees. She is committed to developing and maintaining long-lasting relationships with customers. She started her career as a teller and has excelled in multiple positions over the years, earning multiple "Top Performer" awards. Nancie graduated with top honors from the New England College of Business in 2017 while working for Westfield Bank. Outside of work, she enjoys summer boating with family and friends and taking boot camp classes at the gym.

Matt, a graduate of the Connecticut School of Finance and Management, has held a variety of roles in finance and banking, including time spent as a Retirement Services Representative, Assistant Branch Manager, and now as a Branch Manager. He enjoys assisting customers with all banking products and services, whether it's a traditional mortgage or an innovative digital product.

Born and raised in Agawam, Heather has over 20 years of retail banking experience. She prides herself on being connected to the community and is passionate about helping her customers succeed. In addition to serving on the board of the West of the River Chamber of Commerce Foundation, Heather is active in many Chamber and community events. Outside of work, Heather can be found enjoying her free time with her family.

The saying 'Need something done? Ask a busy person.' fits Lindsay well. She became a branch manager at the age of 25 and earned a bachelor's degree while working full-time. Her strong work ethic extends to community service, too. She is currently Secretary for the Maryann Loprete Memorial Foundation and a board member-elect at the Bloomfield Chamber of Commerce. Outside the office, Lindsay enjoys spending time with family and friends.

Adrian is passionate about helping customers achieve their financial goals, which explains the success he's enjoyed in his banking career. He also places a great deal of emphasis on training, mentoring, and supporting his co-workers. He is a member of the North Central Connecticut Chamber of Commerce and is involved in other community events and activities. His interests include animals, hiking, camping, and spending time with family and friends.

Tawana has over 20 years of experience in customer service and financial services and believes in building strong, long-lasting relationships with her customers and making their financial lives better. Outside of work, she has participated in financial literacy events for children, has volunteered at Foodshare CT, and serves on the board of the Granby Chamber of Commerce. In her free time, Tawana enjoys attending her son’s football games and track meets, cooking, traveling and Zumba.

In her role, Patrice acts as a banking resource for new and existing small businesses. She is an advocate for financial literacy and volunteers her time for West Hartford Hunger Action, West Hartford BNI, West Hartford Chamber Minority Business Network, and the Faith Tabernacle Church in Manchester. Her hobbies include watching movies, visiting museums, and touring historical sites.

Indrani joined Westfield Bank with a wealth of financial knowledge, especially in helping small businesses. Outside of work, she is active in the community, serving as a volunteer with the Connecticut Food Bank and participating in community events through organizations such as the United Way.

Claudia discovered her passion for finance during her time at the University of Connecticut when she took a job as a teller. Since then, she has been passionate about cultivating strong relationships with clients. Outside of work, she is a researcher with the National Science Foundation’s PIRE Program and creates free websites for local small businesses.

Kenia, a strong believer of the "Golden Rule", (treat others as you would like to be treated) not only is a major asset for Westfield Bank, but is a major aspect for our community. She strives to bring financial literacy to underserved or otherwise unexposed communities. Over the years, she has also been very active (as a member and mentor) for the "Chica Project", a program that serves young Latinas and other women of color by connecting them with internships within their professional interests.

Karen has been helping retail and business customers for over 40 years. She credits her success to listening to customers, educating them on products and services, and making recommendations that make sense for their unique situations. She volunteers her time in the community and is also a member of the West Springfield Rotary. In her spare time, she loves spending time at the beach and visiting her children.

Ruth joined the Bank's team in Ware in early 2022 and was fast to learn and engage with the local community, leading to her quick promotion to a Business Specialist in Chicopee. LaVoice, a graduate of Bay Path University, also serves on the Board of the Hispanic American Library in Springfield.