How to Spot and Avoid Tech Support Scams
Tech support scammers want you to believe you have a serious problem with your computer, like a virus. They want you to pay for tech support services you don't need, to fix a problem that doesn’t exist.
These scams can come in many different forms such as Phone Calls, Pop-up Warnings, Online Ads and more.
- Scammers may call and pretend to be a technician or a legitimate representative for a technology related company, asking you for your passwords, remote access to your device or to pay for a service that doesnt exist. If you receive a phone call directly from a company that you did not expect, hang up and call the company directly. Do not call any phone number that they provided to you, that might be fraudulent as well.
- From time to time, you may recieve various pop-up messages on your computer screen. These messages may look like an error message coming directly from your computer or anti-virus software. These messages may contain what look to be legitimate logos and artwork from the trusted company. These types of pop-ups may prompt you to call a number to help rectify the stated error. Never call this number as it could potentially be a fraudulent number as well.
Legitimate companies will not contact you by phone, email or text to warn you of a potential issue with your device.
What to Do If You Think You have a Computer Problem
- Contact a trusted tech support company. Many legitimate tech support companies offer support over the phone as well as in person.