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How to Spot and Avoid Tech Support Scams

Tech support scammers want you to believe you have a serious problem with your computer, like a virus. They want you to pay for tech support services you don't need, to fix a problem that doesn’t exist.

These scams can come in many different forms such as Phone Calls, Pop-up Warnings, Online Ads and more. 

Phone Calls

  • ​Scammers may call and pretend to be a technician or a legitimate representative for a technology related company, asking you for your passwords, remote access to your device or to pay for a service that doesnt exist. If you receive a phone call directly from a company that you did not expect, hang up and call the company directly. Do not call any phone number that they provided to you, that might be fraudulent as well.

Pop-Up Warnings

  • From time to time, you may recieve various pop-up messages on your computer screen. These messages may look like an error message coming directly from your computer or anti-virus software. These messages may contain what look to be legitimate logos and artwork from the trusted company. These types of pop-ups may prompt you to call a number to help rectify the stated error. Never call this number as it could potentially be a fraudulent number as well. 

 

Legitimate companies will not contact you by phone, email or text to warn you of a potential issue with your device.

What to Do If You Think You have a Computer Problem

  • Contact a trusted tech support company. Many legitimate tech support companies offer support over the phone as well as in person.

How to Report a Tech Support Scam