Scam Awareness: Spoofing


In today’s digital age, it’s easy for scammers to steal money in a short period of time without much information. Today, many of them resort to phone calls that can instill more fear and drive quicker action as opposed to other methods such as email. Spoofing occurs when a spam caller disguises their identity and pretends to be someone they’re not. In some cases, the caller ID from a scammer can appear to be a legitimate institution – such as a financial services company.

These individuals can find your phone number via a public information repository, and when you’re called, they may offer additional information they know about you, making the interaction seem legitimate. This far into the process, all it may take is a revealed password or verification code for them to steal money. Other common requests include asking for debit card information or directing you to send money by wire transfer, Person-to-Person, or other payment service. Scammers typically make this sound urgent, and could even threaten financial loss or disabling services.

Westfield Bank will never call to ask for personal information. If you ever question the legitimacy of a call coming from Westfield Bank, hang up and call our call center at 413-568-1911. Do NOT call the questionable number back.

It should be common practice to never reveal personal information on a phone call with a stranger. If you believe a scammer may have contacted you and/or stolen information, immediately change the passwords on your account(s) and reach out to Westfield Bank for further assistance. Spoofing doesn’t just happen in the banking industry. Scammers may appear to be calling from reputable organizations such as charities and emergency services to ask for money.

For more helpful information and tips on avoiding scams, visit our Security Center.